Returns Policy

Last Updated: March 12, 2026

This Returns Policy outlines your rights and our procedures when returning items purchased from Pathway London.
By making a purchase with us, you agree to the terms outlined in this policy.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Returned within 14 days of the delivery date
• In original, unused, and unworn condition
• With all original tags and packaging intact
• Accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items (unless faulty)
• Items marked as final sale at the time of purchase
• Gift cards
• Items that have been worn, washed, or altered

If you are unsure whether your item is eligible, please contact us before sending it back.

How to Return an Item

To initiate a return, please follow these steps:

• Contact us at the email below within 14 days of receiving your order
• Include your order number and reason for return
• We will provide you with return instructions and a return address
• Securely package your item and send it back using a tracked shipping service

We recommend keeping proof of postage until your return has been processed.

Return Shipping

Please note the following regarding return shipping costs:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent
• Original shipping costs are non-refundable
• We are not responsible for items lost or damaged in transit during return
• We recommend using a tracked and insured service for your return

Refunds

Once we receive and inspect your return:

• We will notify you by email that your return has been received
• Refunds will be issued to your original payment method within 10 business days
• Processing times may vary depending on your bank or card provider
• We reserve the right to deduct a restocking fee for items not returned in original condition

If you have not received your refund within 10 business days, please contact us and we will investigate.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will:

• Arrange a free return at no cost to you
• Offer a full refund or replacement at your preference
• Aim to resolve the issue within 5 business days of receiving your return

Please include photos of the fault or incorrect item when contacting us to help speed up the process.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or item, please:

• Return your original item following the steps above
• Place a new order for the item you would like

This ensures the fastest turnaround and guarantees stock availability for your preferred item.

Contact Us

If you have any questions or concerns regarding our Returns Policy, please contact us at:

Pathway London

Email: [N/A]

Phone: [N/A]

Disclaimer: This returns policy is a general template and does not constitute legal advice. We recommend consulting a qualified attorney to ensure your policy fully complies with all applicable laws and regulations specific to your business and jurisdiction.